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Policies

Last Updated: 20 September 2025

At SunnyFish (“we”, “us”, “our”), your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is handled. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the steps we take to keep it safe. By using our website (www.sunnyfish.my) or our services, you agree to the practices described in this Policy.

1. Information We Collect
When you interact with us, we may collect certain personal information to serve you better. This may include your name, phone number, email address, billing and delivery details, and payment confirmation. If you create an account, we may also collect login details and your preferences. In addition, we may gather information about your orders and shopping activity, as well as technical data such as your IP address and browsing behaviour collected through cookies.

2. How We Use Your Information
We use your information primarily to process and deliver your orders, to communicate with you about your purchases, and to provide support when you need assistance. From time to time, we may also use your details to share promotions or updates that may interest you, unless you choose to opt out. Your information also helps us improve our website and services, ensure smooth operations, and comply with any legal or regulatory requirements. Rest assured, we do not sell your personal data to third parties.

3. Sharing Your Information
We only share your personal information with trusted partners who help us run our business. This may include payment providers, delivery services, and IT support teams. On certain occasions, we may also work with business partners for promotional activities. All parties we work with are required to keep your information secure and use it only for the purposes agreed upon. We may also disclose information if required to do so by law or by a government authority.

4. Cookies and Tracking
Like most websites, we use cookies to enhance your browsing experience and to better understand how our visitors use our site. Cookies allow us to remember your preferences and improve our services. You may adjust your browser settings to block or delete cookies, although please note that some parts of our website may not function properly without them.

5. Data Security and Retention
We take appropriate measures to safeguard your personal information against loss, misuse, or unauthorized access. Your data will only be kept for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Once it is no longer needed, we will securely dispose of it.

6. Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to request access to the personal information we hold about you and to ask for any inaccuracies to be corrected. You may also withdraw your consent to our use of your data at any time, although this may affect our ability to provide certain services. If you wish to exercise these rights, please reach out to us using the contact details below.

7. Children’s Privacy
Our services are designed for customers who are 18 years and older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

8. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, services, or legal requirements. When we do, the updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically to stay informed.

9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under PDPA, please contact us.
At SunnyFish, we are committed to being transparent with our customers. The following terms apply to all purchases made through our website:
1. Pricing
Seafood is subject to market fluctuations. Prices may vary due to seasonality, festive periods, and weather conditions affecting supply. Regardless of these changes, we will always honour the price confirmed at the time of your order.

2. Weight & Preparation
All fish are sold based on gross weight. After cleaning (such as removing scales, guts, or trimming), the final delivered weight will typically be 15–20% less than the gross weight. In some cases, larger fish may be cut into portions to ensure safe handling and packaging.

3. Food Serving Guidance
As all bones are removed by hand, we cannot guarantee the product will be completely boneless. We advise extra care when serving to children or elderly. 
As with all seafood, ensure fish is properly cooked (unless intended for sashimi) and consume within the recommended storage period.

4. Availability
As seafood is sourced fresh and often wild-caught, items are subject to availability. We do not maintain large stock of fresh seafood. Should a product you ordered become unavailable, we will contact you to offer alternatives — replacing with another item, postponing your order, or issuing a refund.
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We operate on a fixed weekly delivery schedule on Wednesdays and Fridays. Deliveries will be arranged once full payment for the order has been received.

All deliveries are handled by a third-party logistics company. Please note that specific delivery time requests cannot be accommodated. While we will always try to share an estimated delivery window upon request, the actual arrival time may vary due to external factors such as traffic or logistics handling. To avoid delivery delays, customers are advised to ensure someone is available to receive the order. Alternatively, you may provide instructions for safe drop-off (e.g. leave at guard house / neighbour to receive) at your own risk.

In the event of a failed delivery attempt due to customer unavailability (e.g. no recipient, incorrect address, or unresponsive contact), a re-delivery fee equal to the original delivery charge will apply for the next available schedule. Once a delivery has been dispatched or confirmed with the driver, any cancellation or rescheduling by the customer will incur the base delivery charge. Re-delivery will be arranged only after the additional fee has been paid.

If delivery fails due to logistics issues (e.g. courier delay), a new delivery date will be arranged, or you may choose to cancel the order for a full refund.

Your seafood is carefully packed, either chilled or frozen depending on sourcing and delivery timing. All shipments must be unpacked upon receipt and stored immediately in the refrigerator or freezer to maintain quality and freshness.

You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Due to the perishable nature of our seafood products, all sales are final and we are unable to accept returns or exchanges once an order has been delivered.

That said, your satisfaction truly matters to us. If you believe your order arrived in unsatisfactory condition (e.g. wrong item, damaged packaging, or spoiled upon delivery), please reach out to us within 5 hours of receiving your order.

To help us assist you quickly, kindly provide your order number along with an unboxing video and clear photos taken at the time of receipt. Once reviewed and validated, we may, at our discretion, provide a partial or full refund, or issue store credit for a future purchase.

Please note:
  • Claims without supporting video/photo evidence cannot be processed.
  • We are unable to honour claims made after the stated timeframe.
  • We cannot cover issues arising from delayed unpacking, improper storage, or handling after delivery.
Appreciate your understanding and cooperation — it helps us continue bringing you the best of the sea with confidence.