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FAQ

Last Updated: 14 April 2026

SunnyFish Loyalty Program is our way of saying thank you for choosing us. You earn points when you shop with us, which can later be redeemed for your eligible purchases.

  1. Members earn 0.5 point for every RM1 spent on qualifying purchases made through our official website. From time to time, we may introduce additional ways to earn or accelerate points.
  2. Points may be redeemed on eligible orders, either on the current purchase or future purchases, subject to applicable redemption rules. Rewards, benefits, and points have no cash value, are non-transferable, and do not constitute property.
  3. Unless otherwise stated, all unused points will expire and reset to zero (0) at the end of each calendar year and cannot be reinstated, refunded, or exchanged for cash, products, or rewards.
  4. In the event of a return, refund, or order cancellation:

    • Redeemed points will be re-credited to the member’s account.

    • Points earned from the refunded transaction will be forfeited.

  5. SunnyFish is not responsible for any loss, misuse, or unauthorised redemption of points resulting from fraudulent activity by the member or any third party.

  6. If you believe points were not correctly credited, please contact us within seven (7) days of the relevant transaction, providing your name, mobile number, email address, and details of the issue. Requests submitted after this period may not be honoured.

  7. SunnyFish reserves the right, at its sole discretion, to modify, suspend, or terminate the Loyalty Program, including earning rates, rewards, and redemption rules, at any time without prior notice. Changes may affect points or rewards already accumulated.

Loyalty Points

Rewards

990 pts

RM15 discount on your eligible order

1850 pts

Free Shipping on your eligible order

💛 We’re grateful to have you as part of the SunnyFish family, and we hope our rewards make every order a little more enjoyable. Sign up now!

This promotion valid from 1st May 2026 to 31st May 2026, or while stocks last.
Purchase any two (2) eligible seafood items in a single order and receive 10% off the second item under shellfish category (equal or lower value), maximum RM10.50 off.
SunnyFish reserves the right to modify, suspend or terminate this promotion at any time without prior notice.

  1.  Eligibility & Application
  2. - Valid for purchases made via the official website only.
  3. - Applies only to selected items as indicated.
  4. - Both items must be purchased in the same order.
  5. - Discount is automatically applied to the lower-priced item at checkout.
  6. - Promotion is limited to one redemption per order unless otherwise stated.

  8.  Non-Stacking Rule
  9. - This promotion is not valid in conjunction with other discounts, promo codes, vouchers, bundle deals, or rewards unless explicitly stated.

  11.  Returns, Refunds & Adjustments
  12. If any item forming part of a qualifying purchase is cancelled, returned, or refunded, the promotion will be voided. The order will be recalculated based on original item prices, and any refund will be adjusted accordingly.

  14.  Perishable Goods Notice
  15. All seafood products are perishable. Any return, refund, or replacement request is subject to SunnyFish’s standard Refund & Return Policy. No additional rights are granted under this promotion.

  17.  Delivery & Risk
  18. All delivery-related matters (including timing, failed delivery, and transfer of risk) are governed by the company’s Shipping & Delivery Policy.

  20.  Policy Reference
  21. This promotion is subject to the website’s general policies, including but not limited to Delivery, Refund & Return, and Terms of Service.

  23. In the event of inconsistency, these Promotion Terms apply only to the promotional mechanics, while all other matters are governed by the general policies available at: 👉 https://www.sunnyfish.my/policies

  25.  Fair Use & Order Acceptance
  26. SunnyFish reserves the right to cancel or refuse any order suspected of abuse, fraud, bulk purchasing for resale, or exploitation of the promotion.

  28.  General
  29. - All items are subject to availability.
  30. - The company reserves the right to correct errors or omissions without prior notice.
  31. - By participating, customers agree to these Terms & Conditions.
  32. - All decisions by the SunnyFish are final.

You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.